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FRED

Unique fashion from the best independent brands
Unique fashion from the best independent brands
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Shipping & Returns

Got a question about how we ship, return or handle your orders? You’ve come to the right place!

Shipping

SilkFred is an online marketplace and we partner with the most exciting independent brands to bring you stand-out-from-the-crowd fashion. Some of your styles may be shipped to you from the SilkFred warehouse and others sent directly from the brands that made them. You may receive separate shipping confirmations if parts of your order are coming from different locations.

Shipping to Australia

Shipping is $15 for delivery from our warehouse. For shipping rates from our brand partners, please refer to the product pages or at checkout

Delivery lead times will show on product pages and at the checkout. Rural postcodes may take slightly longer. Please allow extra days for delivery during Australian holidays, UK national holidays, weekends and sale time.

Here's how it works

Once you've placed an order you will receive a notification letting you know we have received your order.

When your order has been shipped, you'll receive a notification confirming your item is on its way to you.

If you are ordering a pre-order product, please see the product page for an estimated shipping date.

We hope you'll love your new items, but if you're not fully happy, you need to let us know within 14 days of receiving the items, beginning the day after your order is received.

To create a return, follow the steps below and if you need any help contact hello@silkfred.com.

1 Request return

Log into your SilkFred account, go to 'My Orders,' and click 'View.' Select 'Return,' and you will be provided with a return address for your item(s).

2 Pack up

Pack the item(s) you wish to return and use the return address provided. Please note that SilkFred is a platform for independent brands, and your items may have arrived individually from each brand. If so, you can return your items together in any of the packages.

3 Send

Send your returns via your preferred courier or local post office. Please include any paperwork or ensure your order number, full name and email address are inside the parcel so we can identify your return. We recommend using a tracked service so you are able to trace your parcel.

View My Orders

What's your returns policy?

  • We hope you'll love your new items, but if you're not fully happy, you need to let us know within 14 days of receiving the items, beginning the day after your order is received.
  • We recommend that you request a return for each item, as and when you receive them, rather than waiting for your entire order to be delivered.
  • Once that's done, you have another 14 days to physically return the order to us. We recommend you use a tracked service and keep your postage receipt until your refund has cleared.
  • If your items were delivered in multiple parcels, please consolidate them into a single package, including all paperwork, for the return.
  • All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.
  • When trying on clothing please check that you're not wearing any deodorant, makeup, tan or perfume that may leave a mark or scent.
  • Don't forget that swimwear should be tried on over underwear and that the protective hygiene strip should be left intact if you wish to return.
  • Please try shoes on indoors taking care not to mark the soles. Shoes must be returned in their original, unmarked shoebox.
  • Any items that are received back which are not in a resalable condition will be returned to you.
  • Refunds are processed within 5-10 business days of receipt and you will receive confirmation of your refund via email.
  • Please note that refunds can only be issued back to your original payment method or issued as a store credit to spend on SilkFred.
  • If you need any help shout us at hello@silkfred.com.

Which items are non-refundable?

  • Unfortunately, items that aren't notified to us within the returns period won't be eligible for a refund. If you want to return something, you must tell us within 14 days of receiving the items (beginning the day after your order is received). You have another 14 days to return the goods once you've told us.
  • Returns received in damaged or worn condition. You have a legal obligation to take reasonable care of the items while in your possession. If you fail to comply with this obligation, we and/or the brand have a right to deduct the cost of any deterioration (due, for example, to your having used the items) up to the price of the items from the refund to which you are otherwise entitled.
  • Intimates including shapewear, bras, undies, tights, socks.
  • Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box.
  • Personalised items, unless faulty.
  • Free gifts.
  • Earrings.

If items are not shipped back with the correct paperwork, or if the returns form is not included, this may result in lost returns and items not being refunded.

How do I return items from Australia?

To get something back to us, you'll need to create a returns request as outlined above to receive the correct return address(es). You can then send back your item using your preferred international shipping carrier.

We will email you the return address for your parcel. Please ensure you copy the address onto your address label exactly as provided to you.

When you take your item to your chosen carrier, they will ask you to complete a customs declaration form which will be attached to your parcel. In order for us to process your refund in full, you will need to ensure that when you complete the customs declaration, you do so like the example below, taking extra care to tick the box for 'Returned Goods'.

Please take a photograph of the correctly completed customs declaration and the address label on your parcel and keep them in a safe place. We may need to see these to process your return.

Depending on the value of your order, your customs declaration form is likely to look like one of these 2 examples.

What's your EORI number?

Our EORI number is GB116678006000

What about taxes and customs and import duties on orders shipped to Australia?

There will be no customs or import duties on your order (unless you spend $1,000 or more) and GST is included in the stated price.

For orders $1,000 or more (including where customers place multiple orders that are dispatched simultaneously and arrive in Australia at or around the same time), all applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). Your order may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the destination country. You will be responsible for any such import duties and taxes (although we may facilitate the payment of these as agent on your behalf). We have no control over these charges and can't predict their amount so please contact your local customs office for further information before placing your order.