Credit will be added to your account automatically when they make their first purchase.
We’re a marketplace for independent fashion brands. When you shop with us, it’s one checkout process, no matter how many designers you buy from.
All orders are shipped directly by the fashion designer that designed and created it.
Once you’ve placed an order you will receive an order notification letting you know we have received your order.
When an item is ready to ship, the fashion designer will confirm your order. As a guide, our brands confirm orders within 24 hours.
Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.
Please note that shipping rates & delivery times vary from designer to designer. If you are ordering a pre-order product, please see the brand’s product page for estimated shipping date.
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by SilkFred
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
SilkFred is not responsible for any return packages that are lost or damaged.
All our brands comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at firstname.lastname@example.org.