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Free Shipping on UK Orders over £50

Shipping & Returns

Shipping

We provide a shipping service that allows our designers to ship securely to our customers. Once an order is ready, our couriers collect from the designer and deliver straight to you within 1-3 days (this is does not apply to bespoke or one off items).

We ship items standard delivery at £4.95 per boutique and a next day service is available at £5.95 per boutique. International shipping rates will be applied at checkout. Our designers take care to package your items beautifully. SilkFred requires a signature for delivery.

SilkFred believes that because you've supported emerging designers, you deserve the best possible service and we are working hard to ensure that our service is as efficient as possible. If you have any queries regarding our Shipping & Returns procedure or policy, please contact us at hello@silkfred.com

Returns

You have the right to cancel an order within 7 days (in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (DSRs)). SilkFred refunds purchases for returns requested within 14 days of receiving an item. Any returns requested outside the 14 day period e.g. for faulty items, will be authorised by the designer and SilkFred.

How to Request A Refund:

  1. Log into your Silkfred account to access your order and select “Return” next to the item you would like to return.

  2. We will contact you to provide you with a returns address. Please note all items must be returned via recorded delivery.

All items returned must be unworn, in a saleable condition with the original packaging. This returns policy does not affect your statutory rights.