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Unique fashion from the best independent brands

SilkFred Careers

Let's work together

Fancy making your mark on one of the UK's fastest growing fashion retailers? We're an entrepreneurial, future-focused team who look to create value in everything we do. Oh, and we’re a friendly bunch too, so expect socials and plenty of perks!

As a young company, we're constantly innovating and adapting, which is why we're always looking for fresh talent to join our superstar team of creatives, thinkers and doers. You can get the lowdown on how and why we launched SilkFred here and find our current vacancies here - but first, more about work life with us.

Why SilkFred?

A career at SilkFred will give you a unique opportunity to help evolve the inner workings of a successful startup. We love what we do and believe in nurturing people who share our growth mindset. Industry experience is necessary for some roles but generally we look at approach, mindset and capability first.

We believe in strong cross-functional teams, which means you may have greater responsibilities than you would do in a more traditional company - and you would need to flex as the company continues to scale. Our goal is that anyone who joins our team gets to do their best work.

About our team

We're a friendly team who value loyalty, a strong work ethic and commitment. You can read more about our company values here.

You don't have to know a lot about fashion to work here but caring deeply about creating the best experience for our customers and brand partners is a must.

We're independent thinkers and have built SilkFred based on data and what our customers love, rather than the conventional wisdom of our wider industry.

In turn, we prize proactivity. Our team members are ones who can surface opportunities, execute well and shape their own path.

Sound like you? If there isn't a role listed below and you think you can add value to what we're doing, drop us a line careers@silkfred.com.

Team member perks

  • Private healthcare (non UK roles may vary)
  • Gym membership
  • Holiday apartment in Spain
  • Holiday allowance that grows with time
  • Company pension
  • Paid parental leave
  • Apple laptop
  • Staff discount

We're hiring!

Support Developer Learn More Plus Plus

It's an exciting role because...

  • You will work with people across the business to help the smooth functioning of the website.
  • You will be an important part of a team building the innovative technology that the business relies on.
  • You will learn about every aspect of the business and take ownership of the support desk.
  • You will be working alongside great developers and work on complex systems in large and mature software projects.

In this role, you will...

  • Triage, prioritise, resolve, and escalate support tickets
  • Complete small features that the business needs urgently
  • Be supporting a web application written in Ruby/Rails (a majestic monolith currently on Ruby 2.7.5 and Rails 6, with MongoDB, running in AWS)
  • Become part of a small team supporting all the technology requirements of the company
  • Be the face of the development team to a large part of the business

As a candidate, you are...

  • A year or two into your career
  • Committed to best practices in development.
  • Organised and capable of working independently, making decisions and prioritising between competing tasks.
  • Excited to support the development of the Company’s plans and help to bring ideas to life.
  • Able to build relationships with stakeholders at all levels within the company.

Your skill set & experience...

  • Ruby/Rails
  • Front-end - HTML, modern CSS (flexbox, css grid, css custom properties), vanilla JS - React is a bonus
  • Testing tools like RSpec
  • Version control tools such as GitHub
  • CI tools such as Circle
  • Worked using Agile methodologies

Some nice to haves:

  • MongoDB
  • Kanban
  • Pair programming

To apply, fill in your details here

Digital PR & Outreach Executive Learn More Plus Plus

It's an exciting role because...

As an important member of the marketing team, this is an opportunity to hit the ground running and rapidly develop your skills.
You'll be working with an entrepreneurial, future-focused team. SilkFred is known for producing some of the best online content in the business, for a highly engaged customer base. You will be supporting the growth of SEO as a marketing channel for the business.

In this role, you will...

  • Reach out to journalists and publications to build new relationships, as well as working with journalists and publications already in our network.
  • Undertake research and analysis to support the ideas and production of digital campaigns.
  • Develop a deep understanding of where our brand wants to be and contribute ideas for digital campaigns.
  • Undertake SEO backlink analysis and work on link reclamation.
  • Conduct competitor analysis to identify content and outreach opportunities.
  • Keep internal databases updated.
  • Report to the Head of SEO and support the wider SEO team on digital PR and outreach initiatives.

Your skill set & experience...

  • 6+ months in a Digital PR Outreach role.
  • Comfortable cold calling to build new relationships.
  • Competent working with data and data analysis.
  • A good understanding of the benefits of organic link building and impact of digital PR on SEO.
  • Excellent written skills and thorough eye for detail.
  • Hard working, ambitious and results driven.

To apply, fill in your details here

Digital PR Manager Learn More Plus Plus

It's an exciting role because...

You will be responsible for the digital PR strategy and lead campaigns from idea inception to delivery and will be instrumental in supporting the growth of SEO as a marketing channel for the business.
You'll be working with an entrepreneurial, future-focused team. SilkFred is known for producing some of the best online content in the business, for a highly engaged customer base. We have a strong content team to support you and execute your vision.

In this role, you will...

  • Report to the Head of SEO and be responsible for the ideas creation, production and promotion of all digital campaigns.
  • Develop a deep understanding of where our brand wants to be, and work with the team to create the content pieces (copy, design, creative concept) and know how and where to seed them.
  • Come up with engaging stories and hooks that build on our brand reputation and achieve lots of links.
  • Work in partnership with the content and design teams to produce digital PR assets.
  • Create stories that will go viral, generating third party coverage.
  • Conduct competitor analysis to identify content and outreach opportunities.

Your skill set & experience...

  • 3+ years in a Digital PR Manager role.
  • Experienced in building successful relationships with journalists, bloggers and influencers - with many existing relationships.
  • A good understanding of the benefits of organic link building and impact of digital PR on SEO (you don’t need to be an SEO expert but you must know how PR and SEO work together).
  • A results driven individual with a proven track record launching campaigns and securing coverage and links.
  • A creative yet practical minded person, who can come up with creative ideas but also understands the business side of campaigns and ROI.
  • Data driven, able to set strategies, review & report on results.
  • Up to date with the latest trends and news in areas related to us to ensure that we can be reactive but also ahead of the curve on campaigns.
  • Perfect written skills and thorough eye for detail.
  • Experience in the fashion industry is a bonus.
  • London based or with easy access to London.

To apply, fill in your details here

Senior Logistics Manager Learn More Plus Plus

It's an exciting role because...

You will be joining the Company in a pivotal role, at an extremely exciting phase for the business, in a role that will enable the growth strategy both domestically and internationally.
As our first hire in this role and with full ownership for the Logistics function, you will have the autonomy to develop the UK operation and to support international growth. There is an opportunity to make a significant impact.

As a candidate, you are...

  • Report to senior management and will oversee the end-to-end Logistics network.
  • Work closely with our 3PL to ensure that our 1m+ customers receive their orders in perfect condition and on time.
  • Look at long-term strategic planning for the Logistics function, including setting up international 3PL and fulfillment networks in new markets as the business expands globally.
  • Understand seasonality and have a forward-looking, long-term approach to planning to ensure all year round smooth operation and service.
  • Analyse data to assess performance, discover logistical problems and devise plans for improvements.
  • Take action to ensure compliance with SLAs.
  • Be aware of compliance and health and safety issues.

Your skill set & experience...

  • 5+ years’ experience.
  • Excellent understanding of 3PL networks, international logistics, FOB, bonded operations, domestic and international supply chains and eCommerce operations.
  • Experience working in and/or managing a 3PL with strong understanding of cost structures and pricing.
  • Experience of scaling logistics operations in a fast-paced D2C, eCommerce or startup environment (online/ multi channel experience essential).
  • Set up an international 3PL or instrumental in a team that did.
  • Personable and excellent at building relationships with stakeholders at all levels.
  • Strong analytical approach, able to set and analyse performance KPIs and various metrics to identify room for improvement and optimisation. Able to review & report on results and evolve and develop the metrics the business works to to drive improvements.
  • Commercially-minded and an excellent operator, comfortable with demand based forecasting and planning.
  • Milton Keynes based or with easy access.

Benefits...

  • Private healthcare
  • Gym membership
  • Holiday apartment in Spain
  • Holiday allowance that grows with time
  • Company pension
  • Paid parental leave
  • Apple laptop
  • Staff discount

To apply, fill in your details here

Senior SEO Executive Learn More Plus Plus

It's an exciting role because...

You’ll lead the way in implementing a best in class SEO strategy as we take our 1 million+ audience global. Working directly with our PR, marketing and tech teams, alongside senior management, you’ll combine your passion for ecommerce SEO and innate creativity to deliver impactful practices and content marketing campaigns that drive our growth. As a future-focused fashion retailer, we truly understand the value of SEO, so expect to have your ideas heard.

As a candidate, you are...

  • Equipped with a strong understanding of ecommerce SEO along with a natural creative flair
  • Full of ideas for exciting content marketing campaigns and effective technical SEO recommendations
  • Passionate about SEO with an up-to-the-minute knowledge of best practices
  • Experienced in dealing with changes to search engine algorithms
  • Able to hit the ground running from day one and identify quick wins
  • A true team player who understands the value of creating cross channel campaigns that help build the presence of SilkFred online and drive customer engagement

Your skill set & experience...

  • Minimum 5 years’ hands-on experience working in a client side or agency side SEO role
  • Preferably experienced in working with consumer facing brands
  • Proven track record of delivering successful SEO campaigns with measurable business results
  • A strong background in technical and international SEO
  • Proficient in all things Google Analytics, Google Data Studio, Semrush and Google/Bing Webmaster Tools
  • Able to utilise backlink analysis tools, keyword planners and ranking report tools
  • Excellent written skills including strong SEO copywriting knowledge

In this role, you will...

  • Be responsible for increasing organic traffic to SilkFred.com and implementing a best in class SEO strategy
  • Lead and develop the SEO strategy to improve and defend performance in organic search globally
  • Work closely with the marketing, PR and tech teams to develop campaigns that separate us from the competition and boost online presence
  • Work alongside the tech and marketing teams to develop and maintain a successful onsite strategy
  • Build a successful offsite SEO roadmap including link building and content creation
  • Develop and report KPIs and targets to the Head of Marketing
  • Research, review and continually drive best practice

To apply, fill in your details here

CRM Executive Learn More Plus Plus

It’s an exciting role because...

You´ll be joining the team at a time when our iPhone and android apps are exploding and we are looking at major international expansion.
Working with the Senior CRM Manager and in-house technical teams you will be responsible for executing a best in class experience for our 1m+ database of customers across email & push.
We are excited by what is possible for CRM and you will be instrumental in developing ambitious plans and major growth in this channel.

As a candidate, you are...

  • Equipped with a good understanding of CRM channels such as Email, Push & SMS.
  • Full of ideas for exciting best in class email & push campaigns to drive customer engagement.
  • Passionate about CRM with up-to-date knowledge of best practices/challenges.
  • Able to measure results against targets, producing reports & actions off the back of them, to further improve our campaigns.
  • Comfortable with change & being reactive in ways of working.
  • A true team player who understands the value of creating cross channel campaigns that help build the presence of SilkFred online and drive customer engagement.

In this role, you will...

  • Join our 18 person marketing team and will report to senior management. You will be supported by in-house technical teams.
  • Plan the schedule for all emails & push notifications along with briefing, building & scheduling.
  • Create audience segmentation within our CRM platform to use within campaigns, ensuring what we are sending is targeted & relevant.
  • Ensure all live-triggered emails & push notifications are optimised & up-to-date, as well as supporting the implementation of new triggers based on suggestions & insights in-line with the customer strategy.
  • Track & report channel performance against targets on a weekly basis, outlining key findings & areas of focus for the following week.
  • Research new & exciting ways to communicate with our customers, identifying new opportunities and best practices for email & push.
  • Work closely with external partners to ensure deliverability & sender score are on track.
  • Execute test & learn plans with the support from the wider team & Head of Content, suggesting new hypotheses & collate findings into a practical format to inspire future activity.
  • Support the development of the top-line CRM strategy & implementing, with a view to increase reach, revenue & engagement.

Your skill set & experience...

  • High level of expertise in CRM tools including ESP’s and/or Data Management Systems.
  • Experience in building & scheduling Email & Push marketing campaigns.
  • Comfortable in Google Analytics & Microsoft suite using Excel to interpret data sets.
  • Previous knowledge of creating automated flows for Email & Push, to target customers at various stages in their journey.
  • Experience in HTML is desirable but not essential.
  • Experience of Klaviyo and Looker would be a bonus.

To apply, fill in your details here

Senior CRM Manager Learn More Plus Plus

It’s an exciting role because...

You’ll be joining the team at a time when our iPhone and android apps are exploding and we are looking at major international expansion.
Working with a CRM exec and in-house design and technical teams you will be responsible for providing a best in class experience for our 1m+ database of customers.
We are excited by what is possible for CRM and you will be responsible for bringing ambitious plans to life!

In this role, you will...

  • Join our 18 person marketing team and will report to senior management. You will manage a CRM exec and will be supported by in house design and technical teams.
  • Create, plan and execute the CRM strategy across email and app including the CRM calendar, lifecycle and seasonal campaigns.
  • Grow our personalisation and triggered comms programs and co-ordinate all activity across our CRM channels.
  • Be a part of target setting for CRM channels, report on CRM activity and take ownership of results.

Your skill set & experience...

  • 5+ years in CRM with experience running a CRM team or in a very senior role.
  • Recent ecommerce experience preferably in fashion.
  • Strong analytical skills - comfortable working with excel and google analytics to make data driven decisions and report on progress and goals.
  • Experience implementing customer personalisation journeys across, web, app, email.
  • Understanding of the technical aspects of CRM and able to liaise with technical teams and third parties to solve issues.
  • Experience with localising comms for international customers would be a bonus.

To apply, fill in your details here

CRM Data Analyst Learn More Plus Plus

It’s an exciting role because...

You´ll be joining the team at a time when our iPhone and android apps are exploding and we are looking at major international expansion.
Working with a CRM exec and in-house technical teams you will be the engine supporting a best in class experience for our 1m+ database of customers.
We are excited by what is possible for CRM and you will be instrumental in developing ambitious plans and major growth in this channel.

In this role, you will...

  • Join our 18 person marketing team and will report to senior management. You will be supported by in house technical teams.
  • Become the expert in the behaviour of our 1m+ customers across all comms platforms with an understanding of complex customer targeting and segmentation.
  • Advance the way we collect, record and consume customer CRM data, allowing you to find and assess opportunities relating to customer behaviour and customer retention.
  • Apply a data driven approach to support the creation and planning of the CRM strategy across email and app including the CRM calendar, lifecycle and seasonal campaigns.
  • Apply a data driven approach to shape personalisation and triggered comms programs.

Your skill set & experience...

  • Driven, focussed and with experience in a CRM data analytics role.
  • Strong data and analytical background, with the ability to have technical discussions across all levels of the company.
  • Passionate about your craft, a self starter who can bring new ideas to the table.
  • Experience of Klaviyo and Looker would be a bonus.

To apply, fill in your details here

Paid Social Marketer - Facebook, Instagram, TikTok Learn More Plus Plus

It's an exciting role because...

SilkFred was built on social media, we understand the value.

We are expanding internationally this year and need new paid social funnels to support this.

You will be instrumental in building and running them.

You will be supported by

  • our in house creative team producing fresh content every week, no ad fatigue here.
  • our in house tech team, fixing pixels, improving feeds, giving you what you need to excel.

Your skill set & experience...

Facebook Marketing with good knowledge of

  • DPAs
  • product feed and catalogue management
  • dynamic creative
  • You are passionate about tracking performance and finding the best ways to measure results
  • You are used to optimising towards ROAS goals and comfortable with ROAS as a core KPI
  • Your experience should be ecomm - ideally fashion.
  • App install and conversion ads for app are a plus but not essential.

In this role, you will...

  • Build new paid social campaigns across Facebook, Instagram and Tiktok
  • Manage active campaigns and run a constant test and learn program to incrementally improve results
  • Work closely with the creative team on new ideas and feedback to them on whats working and what isn't
  • Work with our tech team on our bespoke reporting systems
  • Attend Facebook conferences and training days to continue developing your skills.

To apply, fill in your details here

Photoshoot Manager Learn More Plus Plus

It's an exciting role because...

You will be creating stand out e-commerce imagery for our app and website that will be seen by millions of people! Confident with direction and technical studio know-how, you will be tasked with generating and executing ideas to bring products to life for our customers and you'll be helping independent brands thrive too! You will be shooting in various locations, mostly in or around London, and occasionally travel abroad. It's a fast-paced role that high-energy, organised creatives are sure to love.

In this role, you will...

  • Report to the Head of Shoots and Photography
  • Produce high-performing imagery, reporting on results and testing new ideas
  • Organise and run e-commerce photoshoots end to end. You will source talent, location, organise the products, execute the shoots and ensure that all imagery and content is ready to be used within our turnaround time
  • Build out our network of talent using principles of test and learn
  • Work collaboratively with our Brand Partnerships & Marketing teams to gather input from key stakeholders and share results

Your skill set & experience...

  • 3+ years of organising & running e-commerce photoshoots
  • Knowledge of different lighting setups
  • Experience using Capture One and Photoshop
  • You have operational slickness & a can-do attitude
  • Experienced with working to targets and with pace
  • Comfortable with different imagery styles such as editorial, studio & street style

Benefits...

  • Private healthcare
  • Gym membership
  • Holiday apartment in Spain
  • Holiday allowance that grows with time
  • Company pension
  • Paid parental leave
  • Apple laptop
  • Staff discount

To apply, fill in your details here

Junior Google PPC Marketer Learn More Plus Plus

It's an exciting role because...

You’ll get the opportunity to help grow SilkFred into one of the UK’s largest fashion advertisers. That means working directly with Google and being hands-on with the day-to-day management of the account. We also have global ambitions and part of the role will be working alongside the team to expand our ad campaigns into new international markets.

As a candidate, you are...

  • Passionate about PPC with ambitions to be the best at your craft. Analytical thinker with a good head for numbers.
  • A self-described PPC geek who keeps up-to-date with the latest changes in the world of search marketing.
  • Some experience to date with at least one notable achievement or way to evidence your natural affinity for the role.

In this role, you will...

  • Directly work with the Paid Search team to create, optimise and scale SilkFred's Google account.
  • Review and report on account performance daily.
  • Help expand the account with new campaigns and ad groups that are in line with commercial objectives.
  • Optimise Google search feeds including updating feed attributes such as titles, descriptions and product highlights.
  • Write engaging and persuasive ad copy that is designed to convert.
  • Continuous keyword and trend research to help identify new opportunities.
  • Prepare KPI reports to be shared with senior stakeholders.

Your skill set & experience...

  • Some experience of working in PPC.
  • Understanding of Google Analytics or a similar analytics platform.
  • Comfortable in Excel or Google sheets.
  • Insatiable desire to learn and rise fast.
  • A hardworking, fast learner.
  • Analytic mind, someone that thrives working with data.

Benefits...

  • Private healthcare
  • Gym membership
  • Holiday apartment in Spain
  • Holiday allowance that grows with time
  • Company pension
  • Paid parental leave
  • Apple laptop
  • Staff discount

To apply, fill in your details here

UX Designer Learn More Plus Plus

It’s an exciting role because...

You'll be joining a young, dynamic company to help drive and shape our product design. Working closely with the CEO and a team of lead developers, you'll build and implement innovative design solutions based on an in-depth understanding of our users’ wants and needs.

As a candidate, you are...

  • Several years into your career as a UX Designer and able to demonstrate your ability to create effective business outcomes through design.
  • A generalist product designer with experience across web, iOS and Android, who can own the entire product design process end-to-end, from running user research sessions through to creating pixel-perfect visual designs.
  • Adept at applying user-centred design methods throughout their process, working to understand the users' needs and problems before diving into solutions.

Your skill set & experience...

  • Comfortable organising own workload (we don’t use product managers!)
  • A strong communicator, presenter and collaborator
  • Used to working directly with developers on a day-to-day basis
  • Familiar working with and contributing to design systems
  • Happy being a team of one - this will be an individual contributor role for now
  • Enjoys talking to users regularly to better understand their needs
  • A natural team player who believes in strong cross-functional working

In this role, you will...

  • Work directly with the CEO and lead developers to understand business goals and how design can contribute
  • Talk to users a lot, understanding their needs and problems to inform product decisions
  • Take a hands-on approach to each process, creating wireframes, prototypes and pie-perfect visual designs (we use Sketch, InVision and Zero Height)
  • Work closely with the development team to bring solutions to life across web, iOS and Android
  • Contribute to the evolution and implementation of SilkFred's design system
  • Be an evangelist for user-centred design across the business

To apply, fill in your details here

Junior Graphic Designer Learn More Plus Plus

It's an exciting role because...

As a member of SilkFred’s fast growing marketing team, it is an opportunity to hit the ground running and rapidly develop your skills.
You'll be working with an entrepreneurial, future-focused team. SilkFred is known for producing some of the best online content in the business, for a highly engaged customer base.

In this role, you will...

  • Be focussing on creative briefs that include:
    • Social media (we have over a million followers!)
    • Email
    • On site artwork
    • Packaging
    • Video
    • Powerpoint presentations
  • Be working directly with the content lead and the graphic designer and you’ll be supporting the Marketing team, the Brands team and the CEO.
  • Contribute to the ideation and execution of social shoots.
  • Be working in a fast paced and ever-changing fashion environment on a wide variety of tasks with quick turnaround times.

Your skill set & experience...

  • You could be a design graduate with a year or two experience, or self taught with an exciting portfolio of work.
  • Creative, ambitious self starter, passionate about creating amazing visual content for SilkFred across multiple social channels.
  • Excellent graphic design skills and up-to-date portfolio.
  • Confident in Adobe Photoshop.
  • InDesign skills are desirable but not essential.
  • Ability to work in a fast-paced environment.
  • Able to maintain brand consistency throughout your work and be able to tailor designs to our unique customers’ tastes.

To apply, fill in your details here

Social Media Manager Learn More Plus Plus

It's an exciting role because...

You’ll be leading the strategies to drive growth across the company’s core channels with a lot of autonomy. We’re known for best-in-class content that showcases clothes from our 800+ brands in their best light, with practical and down to earth styling advice that adds value for the customer, which is why we’re looking for someone to take it to the next level as we go global.

In this role, you will...

  • Help devise and deliver the content strategy for the social media accounts to drive organic follower growth, reach and engagement
  • Work closely with the content team, models, video editor and TikTok channel owner to plan and execute regular photo and video shoots to create the content you know will perform best for customers and prospects
  • Stay in the know and ahead of the competition with Meta’s algorithm and platform changes
  • Get to know the customer on a granular level and tailor your content output to their taste
  • Ascertain from performance data what does and doesn’t land, and react accordingly
  • Collaborate with the wider content team to find new faces for the content on our channels, with a focus on increasing inclusivity
  • Collaborate with the paid team to provide creatives for paid advertising

Your skill set & experience...

  • 2+ years into your career managing content creation for social media
  • Experience leading a channel’s strategy with proven results is essential
  • Experience managing a team of at least 1-2 direct reports is essential
  • An ideas person who brings an infectious energy to the entire creative process, from the initial planning stages through to completion
  • A good understanding of marketing best practices such as storytelling, CTAs and clear messaging
  • A natural self-starter, able to surface opportunity and execute well

To apply, fill in your details here

UK Senior Brand Manager Learn More Plus Plus

It's an exciting role because...

You’ll be a mentor and partner to some of the UK’s fastest growing and most unique fashion brands. Playing a key role in SilkFred’s ecosystem, you’ll create and nurture relationships with our brand partners. Every day you’ll work alongside passionate entrepreneurs who want to grow their businesses, implementing strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • UK-based – but as we continue our expansion overseas, we welcome in-depth knowledge of international markets and multilingual skills
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising.
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Drive success for independent fashion brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands
  • Mentor junior team members

To apply, fill in your details here

UK International Senior Brand Manager Learn More Plus Plus

It's an exciting role because...

You’ll be a mentor and partner to some of the fastest growing and most unique fashion brands. Playing a key role in SilkFred’s ecosystem, you’ll create and nurture relationships with our brand partners. Every day you’ll work alongside passionate entrepreneurs who want to grow their businesses, implementing strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • UK-based – but as you will be working with our overseas brands an in-depth knowledge of international markets and native multilingual skills is essential
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising.
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Drive success for independent fashion brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

UK Junior Brand Manager Learn More Plus Plus

It's an exciting role because...

You’ll be a mentor and partner to some of the UK’s fastest growing and most unique fashion brands. Playing a key role in SilkFred’s ecosystem, you’ll create and nurture relationships with our brand partners. Every day, you’ll work alongside passionate entrepreneurs who want to grow their businesses, implementing strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent brands
  • Excited to learn the ropes of how to grow brands with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • UK-based – but as we continue our expansion overseas, we welcome in-depth knowledge of international markets and multilingual skills
  • Someone who focuses on solutions, not obstacles

Your skill set & experience...

  • 1 year minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising.
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online

In this role, you will...

  • Drive success for independent fashion brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to isolate and identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands
  • Support the everyday functions of the Brand Partnerships team

To apply, fill in your details here

Australia Senior Brand Manager - based in Sydney Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to Australia and are looking for talented brand managers on the ground to establish SF Australia as one of our key territories. You’ll play an integral role in laying the groundwork for SF Australia, creating and nurturing relationships with new independent brand partners. You’ll be Sydney-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Sydney-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced in managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Identify and onboard the best independent fashion brands that Australia has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

Australia Brand Manager - based in Sydney Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to Australia and are looking for talented brand managers on the ground to establish SF Australia as one of our key territories. You’ll play an integral role in creating and nurturing relationships with new independent brand partners. You’ll be Sydney-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Sydney-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 2 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals

In this role, you will...

  • Identify and onboard the best independent fashion brands that Australia has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work

To apply, fill in your details here

Australia Senior Brand Manager - based in Melbourne Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to Australia and are looking for talented brand managers on the ground to establish SF Australia as one of our key territories. You’ll play an integral role in laying the groundwork for SF Australia, creating and nurturing relationships with new independent brand partners. You’ll be Melbourne-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Melbourne-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced in managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Identify and onboard the best independent fashion brands that Australia has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

Australia Brand Manager - based in Melbourne Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to Australia and are looking for talented brand managers on the ground to establish SF Australia as one of our key territories. You’ll play an integral role in creating and nurturing relationships with new independent brand partners. You’ll be Melbourne-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Melbourne-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 2 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals

In this role, you will...

  • Identify and onboard the best independent fashion brands that Australia has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work

To apply, fill in your details here

US Senior Brand Manager - based in California Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in laying the groundwork for SF US, creating and nurturing relationships with new independent brand partners. You’ll be California-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • California-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced in managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

US Brand Manager - based in California Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in creating and nurturing relationships with new independent brand partners. You’ll be California-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • California-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 2 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners

To apply, fill in your details here

US Senior Brand Manager - based in New York Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in laying the groundwork for SF US, creating and nurturing relationships with new independent brand partners. You’ll be New York-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • New York-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced in managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

US Brand Manager - based in New York Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in creating and nurturing relationships with new independent brand partners. You’ll be New York-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • New York-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 2 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners

To apply, fill in your details here

US Senior Brand Manager - based in Texas Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in laying the groundwork for SF US, creating and nurturing relationships with new independent brand partners. You’ll be Texas-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Texas-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 4 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals
  • Experienced in managing & mentoring teams is a bonus but not a prerequisite to apply

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners
  • Be responsible for surfacing issues that might be impacting our brand partners and sharing ideas with the wider team
  • Use your knowledge and understanding of business trends, changes and issues that affect our space to help our brands

To apply, fill in your details here

US Brand Manager - based in Texas Learn More Plus Plus

It's an exciting role because...

SilkFred is a fast-developing, UK-based e-commerce platform with plans for international growth. We're expanding to the US and are looking for talented brand managers on the ground to establish SF US as one of our key territories. You’ll play an integral role in creating and nurturing relationships with new independent brand partners. You’ll be Texas-based, but you will need to be available for 6-8 weeks of training up front with our London team, and ongoing as needed. Working alongside passionate entrepreneurs who want to leverage their businesses, you’ll implement strategies that enable them to grow.

As a candidate, you are...

  • A person with the expertise and vision to drive the growth of independent fashion brands
  • Skilled as an account manager with a natural ability to build strong relationships and motivate
  • A rigorous problem-solver, goal-oriented and unafraid of a challenge
  • Texas-based and available for training in London
  • Someone who focuses on solutions, not obstacles
  • Naturally interested in how businesses grow and trends and issues that affect our space
  • Collaborative by nature

Your skill set & experience...

  • 2 years minimum experience in account management of small & medium sized businesses that are independently owned or equivalent experience in buying and merchandising
  • Experienced in reporting on performance, goal setting, communicating initiatives and seeing success with those initiatives being adopted
  • Knowledgeable about e-commerce and technology that fashion brands use to sell online
  • Experienced with wholesale & confident making mutually beneficial deals

In this role, you will...

  • Identify and onboard the best independent fashion brands that the US has to offer
  • Drive success for these brands by building strong relationships and ensuring they get the most out of SilkFred
  • Analyse the performance of your brands to identify opportunities for growth, such as new product development, photography improvements and improvements to their existing product range
  • Be a sounding board for key business decisions our brand partners want to make
  • Stay on top of communications with brand partners and be knowledgeable about their business and how they work
  • Work enthusiastically with our brand partners to create wholesale opportunities for the business
  • Communicate SilkFred updates to brands and relevant strategies
  • Be an ambassador for SilkFred and our work with independent fashion brands, communicating updates and relevant strategies to our brand partners

To apply, fill in your details here

Customer Experience Agent Learn More Plus Plus

It’s an exciting role because...

You will be on the front line chatting with our customers, hearing about their plans, helping them to resolve queries and to choose outfits, leaving them delighted with their SilkFred experience.
You will join a busy and friendly team where every day is different.
You will work flexibly and remotely to suit your lifestyle.

As a candidate, you are...

  • Chatty & outgoing
  • Customer focussed & understand the value of excellent service.
  • Extremely proactive & a self starter
  • Organised & considered in your approach.
  • Able to work independently
  • Someone who focuses on solutions, not obstacles

Your skill set & experience...

  • Customer service experience, preferably customer facing & online
  • Experience working within an e-commerce business
  • Knowledge of live chat and or online messaging
  • Zendesk experience is desirable.
  • Must have excellent spelling & grammar.

In this role, you will...

  • Use zendesk to aid our customers with their order and return queries.
  • Communicate with our customers via email, social media and live chat.
  • Liaise with independent brands and logistics partners.
  • Be engaging and enthusiastic - building relationships with customers and brands.
  • Provide occasional styling advice.
  • Be reliably available to work full time, Monday to Friday.

This is a contractor role, paid at £10 per hour.

To apply, fill in your details here

Senior Google PPC Marketer Learn More Plus Plus

It's an exciting role because...

You’ll get the opportunity to help grow SilkFred into one of the UK’s largest fashion advertisers. That means working directly with Google and being hands-on with the day-to-day management of the account. We also have global ambitions and part of the role will be to expand our ad campaigns into new international markets. You will have the autonomy to implement new ideas and try the latest Google beta tests while working alongside an experienced team of paid marketing specialists.

As a candidate, you are...

  • A PPC specialist with experience in managing large e-commerce ad accounts.
  • Analytical thinker with a good head for numbers.
  • A self-described PPC geek who keeps up-to-date with the latest changes in the world of search marketing.

Your skill set & experience...

  • 4+ years into your career as a PPC specialist.
  • Hands-on experience managing Google search and shopping campaigns, preferably for an online retailer.
  • In-depth knowledge of shopping feed optimisation and current best practices.
  • Comfortable with large data sets and excel functions such as “vlookups” and “pivot tables”.
  • Up to date with recent Google advertising features, such as dynamic search ads and responsive search ads.
  • Proficient with Google Analytics or a very similar analytics platform.
  • Familiar with dashboard software such as Data Studio or Tableau.
  • Experience with other search ad platforms such as Microsoft Bing ads.
  • Knowledge of business intelligence software such as Looker (a plus but not required).

In this role, you will...

  • Directly work with the Head of Paid Search to scale and optimise SilkFred's Google account.
  • Review account performance daily and have the autonomy to implement new opportunities.
  • Help expand the account with new campaigns and ad groups that are in line with commercial objectives.
  • Optimise Google search feeds including updating feed attributes such as titles, descriptions and product highlights.
  • Write engaging and persuasive ad copy that is designed to convert.
  • Conduct regular split testing of ad copy and formats such as dynamic keyword insertion.
  • Continuous keyword and trend research to help identify new opportunities.
  • Run and build KPI reports to be shared with senior stakeholders.
  • Help coach and train junior members of the PPC team.

To apply, fill in your details here

Junior Community Manager Learn More Plus Plus

It's an exciting role because...

You’ll help start-ups and independent brands deliver a fantastic service to over 1m fashion-loving customers. Our brand partners have great products to sell, and you are an instrumental part of ‘the engine’ that gets orders into the hands of customers.
You’ll meet and talk with inspiring business owners and help them put in place solutions to scale their business, with skill and enthusiasm. Your team resolves issues in all aspects of customer experience across the marketplace, meaning you have strong connections with both the brand management and customer experience teams.
We have over 800 brand partners at SilkFred, and they need you to help them sell online and do it better every time.

In this role, you will...

  • Be focussing on creative briefs that include:
    • Social media (we have over a million followers!)
    • Email
    • On site artwork
    • Packaging
    • Video
    • Powerpoint presentations
  • Work closely with the Senior Community Manager to develop and execute our community strategy
  • Take direction from the Community Manager to support the CE and Brands Teams as necessary
  • Support on multiple projects to encourage brand retention, engagement and satisfaction
  • Be the bridge between our brands and our customers
  • Be responsible for ensuring our brand partners deliver a great customer service
  • Track, monitor and report on quality of service from our brand partners
  • Troubleshoot issues and work alongside our brand partners to implement solutions
  • Manage the community inbox to support on and resolve order-related queries
  • Work through the order issues spreadsheet to resolve customer queries as quickly as possible
  • From time to time, you will be expected to attend brand partner meetings and inductions
  • Build a welcoming and collaborative community environment for our brands by strengthening relationships

As a candidate, you are...

  • Someone who builds positive relationships
  • A natural problem-solver with a positive mindset and balanced approach
  • Diplomatic and diligent, with a confident phone manner
  • Capable of handling complex issues and establishing clear lines of communication
  • Cool and calm in a crisis

Your skill set & experience...

  • Two years’ experience in a customer experience role, or better yet, a community management role
  • Knowledgeable about e-commerce and confident using and adapting to customer management systems, order management systems, carrier tracking systems and analytics

To apply, fill in your details here

Project Delivery Manager Learn More Plus Plus

It's an exciting role because...

You will be supporting the planning, organisation and successful delivery of projects for stakeholders across the business. Relied on by all teams, you will be instrumental in the communication and progress of the Company’s Roadmap.

As a candidate, you are...

  • Several years into your career and able to demonstrate your ability to successfully plan company-wide projects.
  • Excited to support the development of the Company’s plans and to bring other people’s ideas to life.
  • Able to build relationships with all levels of stakeholders in the company.

Your skill set & experience...

  • Understanding of software development and used to working directly with developers
  • Expert information gatherer with ability to assimilate, organise and share information succinctly
  • Excellent communicator
  • Impeccably organised with great attention to detail
  • Proven experience of working across a variety of projects
  • Previous experience in a startup environment is an advantage
  • Proven skills of building relationships with all levels of stakeholders
  • A proactive approach with ability to take ownership

In this role, you will...

  • Actively engage with stakeholders across the business to collect information on new projects and provide updates on ongoing projects
  • Understand project goals, break projects down into components and write up tech tickets
  • Schedule and host stakeholder meetings
  • Present weekly to management on project progress and feedback on stakeholder meetings to ensure full visibility
  • Highlight project risks and blockers and work with stakeholders to remove them
  • Be responsible for a company-wide comms to update the team on project progress
  • Build relationships across the team so you are seen as a trusted business partner

To apply, fill in your details here

Our values

Everything we do is underpinned by our value system. It’s our framework for decision making, overcoming challenges and driving forward. Together we work to ensure our values are championed across all aspects of life at SilkFred.

COMMITTED

  • We take it to the end
  • We do what it takes
  • We commit to our responsibility

BOLD

  • We take risks
  • We push through our comfort zone to get the right result and drive the company forward
  • We are bold and honest with how we communicate with one another

PROACTIVE

  • We are self-starters, self-improving and we don’t wait to be told what to do
  • We create opportunities for the company, for the team and for ourselves
  • We find solutions to problems rather than fixate on them
  • We're responsible for shaping our own path

CARING

  • We care about our customers, our brands and our team
  • We take pride in our desire to do a great job
  • We encourage those around us to do better, be better
  • Saying we care is meaningless - we need to show it!

SilkFred is committed to equality of opportunity. We love to hear from all applicants who believe they can fulfil the role, and we consider all applications without reference to age, race, colour, religion or belief, sex or sexual orientation, marital or civil partner status, parenthood, gender reassignment or identity, or disability.