FAQs

About SilkFred

How SilkFred Works

• How does SilkFred work?

Using The Website

• How do I find things on the site?
• I've forgotten my password. What do I do?

Staying In Touch

• How can I contact you?
• Help, I have a question and I need an answer
• I want to be the first to know about new collections & promotions

Orders

Product Questions

• I have a specific question about a product. What should I do?
• I need help choosing an outfit!

Payment

• What payment methods do you accept?
• Is your site secure?

Your Order

• How can I track my order?
• How do I amend my order?
• My order has arrived, but items are missing
• Who do I contact if I have an enquiry about my order?

Delivery

• How long will delivery take?
• Can I get next day delivery?
• Where is my order?

Returns

General

• What is your returns policy?
• How do I return my order?
• Who do I return my order to?

Refunds

• When will I be refunded?