How SilkFred Works
Using The Website
- I have a specific question about a product. What should I do?
- I need help choosing an outfit!
- Where do I find size conversions i.e. what sizes are S/M/L?
- How do I find out if an item is coming back in stock?
- Do you do a tall/petite/curve range?
- Do you do gift cards?
- How do I use my gift card?
- Do you do maternity/breastfeeding outfits?
- How can I track my order?
- How do I amend my order?
- My order has arrived, but items are missing
- Who do I contact if I have an enquiry about my order?
- How do I cancel my order?
- Do you offer exchanges?
- My order is faulty, what do I do?
- How do I change the address or email address linked to my account?
- Where do I find my giftcard?
- How long will delivery take?
- Can I get next day delivery?
- Where is my order?
- Which courier do you use?
- My order has been returned to sender as the courier didn't leave a card, can I get it resent?
- My tracking isn't working, what happens now?
- My parcel has arrived damaged, what happens now?
- My parcel shows as delivered, but I don't have it.
- Will I pay shipping on sale items?
- Is there a cut-off time for next day delivery?
- How do I qualify for free shipping?
- What is your returns policy?
- How do I return my order?
- Who do I return my order to?
- How do I return an item if I am outside the UK?
- Are sale returns free?
- Do you offer QR codes?
- I live near the return address, can I hand deliver my return?
- Where can I find my return form?
- I don't have a printer, how do I return?
- Which items are non-refundable?
- When will I be refunded?
- How does the refund work where I have used a Gift Card or Credit balance to pay?
- How does the refund work where I have used part Gift Card or Credit balance to pay?
- How does the refund work where I have used part Gift Card or Credit balance to pay and I only want to return part of my order?
- My items are all arriving separately, should I wait until they all arrive before I request a return?
- I have lost the bank card I used for payment. Will I still receive my refund?