Our customer service team is always here to help! Whether it's an order query or styling advice, give us a shout via live chat, available between 9am - 9pm, Monday - Sunday, or at hello@silkfred.com.
You can also message us directly on:
- Facebook at https://www.facebook.com/SilkFred/.
- Instagram at https://www.instagram.com/SilkFred/.
- Twitter at https://twitter.com/SilkFred.
- Live chat here.
If this is in regards to a recent order, please provide your order number.
About SilkFred
How SilkFred Works
Using The Website
Orders
Product Questions
- I have a specific question about a product. What should I do?
- I need help choosing an outfit!
- Where do I find size conversions i.e. what sizes are S/M/L?
- How do I find out if an item is coming back in stock?
- Do you do a tall/petite/curve range?
- Do you do gift cards?
- How do I use my gift card?
- Do you do maternity/breastfeeding outfits?
- Are you taking steps to deal with manufacturers who only use sustainable fabrics?
Payment
Your Order
Delivery
- How long will delivery take?
- Can I get next day delivery?
- Where is my order?
- Which courier do you use?
- My order has been returned to sender as the courier didn't leave a card, can I get it resent?
- My tracking isn't working, what happens now?
- My parcel has arrived damaged, what happens now?
- My parcel shows as delivered, but I don't have it.
Returns
General
Refunds
- When will I be refunded?
- How does the refund work where I have used a Gift Card or Credit balance to pay?
- How does the refund work where I have used part Gift Card or Credit balance to pay?
- How does the refund work where I have used part Gift Card or Credit balance to pay and I only want to return part of my order?